{"id":27470,"date":"2023-02-21T18:19:03","date_gmt":"2023-02-22T00:19:03","guid":{"rendered":"https:\/\/queretaronetwork.tv\/?p=27470"},"modified":"2023-02-21T18:19:03","modified_gmt":"2023-02-22T00:19:03","slug":"lanza-cea-nuevo-modelo-de-servicio-al-cliente-2","status":"publish","type":"post","link":"https:\/\/queretaronetwork.tv\/index.php\/2023\/02\/21\/lanza-cea-nuevo-modelo-de-servicio-al-cliente-2\/","title":{"rendered":"Lanza CEA nuevo modelo de servicio al cliente"},"content":{"rendered":"

El vocal Ejecutivo de la Comisi\u00f3n Estatal de Aguas (CEA) de Quer\u00e9taro, Luis Alberto Vega Ricoy, encabez\u00f3 la puesta en marcha del Nuevo Modelo de Servicio al Cliente, con el que se busca acercar sus servicios a los usuarios y con ello generarles un ahorro de tiempo.<\/p>\n

\u201cEl nuevo modelo consiste en que en las 17 sucursales de la CEA, 12 ubicadas en administraciones en el interior del Estado, y cinco en la Zona Metropolitana, se podr\u00e1 acceder a la totalidad de tr\u00e1mites que anteriormente solo se hac\u00edan en las oficinas centrales de Avenida 5 de Febrero\u201d, expuso.<\/p>\n

Durante la inauguraci\u00f3n de las reci\u00e9n remodeladas instalaciones de la Plaza Escobedo, el Vocal se\u00f1al\u00f3 que al darse el cambio de instalaciones de 5 de Febrero, a las nuevas ubicadas en Pabell\u00f3n Campestre, se vio la oportunidad de que el \u00c1rea de Servicio al Cliente tuviera modificaciones a favor de la ciudadan\u00eda.<\/p>\n

\n
\n
\"Lo<\/a><\/div>\n<\/div>\n<\/div>\n

\u201cDecidimos reformular todo el modelo, no solamente tener una nueva oficina, sino cambiar el sistema, la forma de trabajar y vamos a hacerlo para ahorrarle a la gente lo m\u00e1s valioso que tiene, que es su tiempo\u201d, asegur\u00f3 el funcionario.<\/p>\n

Agreg\u00f3 que despu\u00e9s de 43 a\u00f1os de existencia, la Comisi\u00f3n se moderniza al contar con un gran soporte t\u00e9cnico y un nuevo servicio tecnol\u00f3gico, pero sobre todo con el compromiso del equipo CEA.<\/p>\n

Vega Ricoy a\u00f1adi\u00f3 que se avanza a las plataformas digitales, de modo que el usuario pueda realizar sus tr\u00e1mites desde la palma de su mano. Actualmente el ciudadano puede acceder a los servicios a trav\u00e9s del programa CEA Contigo en tu Colonia, la p\u00e1gina web y la aplicaci\u00f3n de la Comisi\u00f3n, el Qrobot de Gobierno del Estado a trav\u00e9s del whatsapp 442 144 3740 opci\u00f3n 3, as\u00ed como el Contact Center de la CEA 442 211 0066.<\/p>\n

En el evento se anunci\u00f3 adem\u00e1s que en todas las oficinas se contar\u00e1 con instalaciones especiales para brindar atenci\u00f3n a pensionados, jubilados, personas de la tercera edad y con alguna discapacidad.<\/p>\n

Con informaci\u00f3n de 6enpunto.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Se podr\u00e1 acceder a la totalidad de tr\u00e1mites que anteriormente solo se hac\u00edan en las oficinas centrales de Avenida 5 de Febrero<\/p>\n","protected":false},"author":2,"featured_media":27471,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[175],"tags":[],"class_list":["post-27470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-municipio-de-queretaro"],"yoast_head":"\nLanza CEA nuevo modelo de servicio al cliente -<\/title>\n<meta name=\"robots\" content=\"index, follow, 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